Just last month, Facebook launched its “Crisis Reponse” feature, which lets users let others know their status during a disaster like this one. It also displays links to articles and fundraising information. Unfortunately, earlier today the tool was plagued by spam and scam pages, and it took hours before Facebook cleaned that mess. That wasn’t the only issue with Facebook’s site either. The top of its News Stories feed had an article from the Gateway Pundit titled “Las Vegas Shooter Reportedly a Democrat Who Liked Rachel Maddow, MoveOn.org and Associated with Anti-Trump Army.”
In a statement, a spokesperson for the company said, “Our Global Security Operations Center spotted these posts this morning and we have removed them. However, their removal was delayed, allowing them to be screen captured and circulated online.” When asked why its Crisis Response and News Stories algorithms failed to catch any of this, we did not get an answer, but Facebook said it is “working to fix the issue that allowed this to happen in the first place and deeply regret the confusion this caused.”
Google, for its part, didn’t do much better than Facebook. In fact, one of the reasons why that Gateway Pundit story gained traction is because Google News’ Top Stories was promoting the 4chan thread that seems to have been the source of it. Users of the popular internet forum board wrongly claimed that the shooter was someone named “Geary Danley,” whom they said was a member of an “anti-Trump army,” based on his Facebook activity, such as page likes
“Unfortunately, early this morning we were briefly surfacing an inaccurate 4chan website in our Search results for a small number of queries,” Google said in a statement. “Within hours, the 4chan story was algorithmically replaced by relevant results. This should not have appeared for any queries, and we’ll continue to make algorithmic improvements to prevent this from happening in the future.”
So, in other words, this is yet another case of “don’t blame us, blame our algorithm.” That’s not exactly what anyone wants to hear, especially when hundreds of millions of people get their news from Facebook and Google. They both need to know that dealing with these kind of issues “within hours,” as the search giant said, simply isn’t enough. Stories can go viral in a matter of minutes. Not only that, but if Facebook can’t keep something like its Crisis Response page clean, then what hope is there for the rest of its platform? And the same goes for Google’s Top Stories, which is often the first thing people see in their search result.